SmoothByteIT

IT Support for Small & Medium Businesses

Reliable, responsive technology support that keeps your team working and your systems secure — without the complexity of managing IT yourself.

Who We Support

We work with small and medium-sized businesses across a range of industries. Whether your team is in-office, fully remote, or a mix of both, we provide the IT support you need to stay productive. Our approach is simple: you tell us what’s not working, and we fix it — quickly and clearly.

Team collaborating on a digital project

What We Help With

Helpdesk Support

Day-to-day technical assistance for your team. Email us with any issue and we’ll resolve it or guide you through the fix.

Ongoing Maintenance

Proactive system updates, security patching, and performance monitoring to prevent problems before they happen.

Device Setup

New starters, replacement machines, or software rollouts — we configure devices so your team is ready to work from day one.

Troubleshooting

Something not working? We diagnose and fix hardware, software, email, connectivity, and access issues promptly.

Backup & Recovery

We help you put reliable backup solutions in place, so your data is protected and recoverable if something goes wrong.

Security Guidance

Practical security advice and implementation — password policies, access controls, and protection against common threats.

Common Problems We Fix

Slow performance can be caused by many things — too many startup programs, insufficient memory, outdated software, or even malware. We diagnose the root cause and fix it so your machine runs at the speed it should.
Email access issues are often related to password resets, account lockouts, or configuration problems. We’ll get you back into your inbox quickly and make sure the issue doesn’t recur.
Repeated crashes usually point to compatibility issues, corrupt files, or insufficient system resources. We investigate the cause and either fix the configuration or recommend an alternative approach.
We handle the full setup process — operating system configuration, software installation, email setup, security policies, and making sure everything works before your new starter begins.
If you suspect a breach or have received suspicious messages, contact us immediately. We’ll assess the situation, contain any threats, and help you strengthen your defences going forward.

IT Support FAQ

We prioritise fast response times. Most enquiries receive an initial reply within a short timeframe, and urgent issues are escalated immediately.
Yes. We support in-office, remote, and hybrid teams equally. All of our support is available remotely, so location is never a barrier.
We focus on small and medium-sized businesses, typically with 2 to 50 employees. Our services scale to match your team size and requirements.
Absolutely. We make the transition as smooth as possible, working alongside your current setup during the handover to avoid any disruption to your business.
Email us at support@smoothbyteit.co.uk or use the contact form on this page. We keep communication simple and direct.

Ready to Get IT Support That Works?

Drop us a line at support@smoothbyteit.co.uk or fill in the form below.